The purpose of the present purchase terms and conditions (hereinafter, the “Terms & Conditions) is to regulate the purchase of products though the website http://mckorr.com/ (hereinafter, the “Website”) by Users registered in the Website’s section “My Account” (hereinafter the “Registered User/s”).
These Terms and Conditions shall apply without prejudice to the rules of use of the Website established in the Legal Notice which applies to all Website visitors for the mere access to it and may be consulted here [link to the Legal Notice].
The Website is owned by INFO NETWORKS, S.L. (hereinafter, “MCKORR”), which identifying data may be consulted at the legal notice
The products sale’s scope through the Website is not limited.
Registered Users who do not provide a valid address for the delivery of products, will be excluded from the MCKORR’S sale service through the Website and, consequently, out of the scope of the present Terms & Conditions.
All users accessing the Website, regardless their location, may register in the “Newsletter” service.
3. REGISTRATION PROCESS
In order to buy the products offered by MCKORR through this Website, it is compulsory that User registers as Registered User in section “My Account”, which implies that he/she has to fulfill all data identified with an asterisk in the appropriate form. In case any User is not registered as Registered User in the moment of filing an order, he/she may register in that moment by fulfilling the form that may be consulted here.
Please be aware that the registration system uses as a control measure the e-mail address that the Registered User provides in his/her registry, what permits him/her having as many accounts as e-mail addresses he/she provides. Nevertheless, we suggest you to proceed with just one register because the system matches the information and does not permit the link of a credit a card or back account to more than one Registered User account, as a fraud prevention measure.
Once the registration process is completed, MCKORR will immediately send an e-mail to the User confirming that the registration process has successfully been completed.
Please be aware that your e-mail address and the chosen password facilitate the access to restricted areas of the Website, in order to permit the selection and purchase of MCKORR’s products. This access is only addressed to personal use and its purpose is to grant the user’s identification in each visit to the Website. That is why we strongly recommend you to keep your personal codes in secret and do not permit third persons access to them.
In the event that, for any reasons, you consider the password does not comply with the security purpose for you access as Registered User, you may immediately change it by accessing section “My Account” of the Website. In case that, for any reasons, you lose your password, you may recover the access to your account as Registered User by requesting a new provisional password by selecting the option “Password Recovery” when accessing section “My Account” of the Website. Said new password will be immediately sent by the system to the e-mail address provided by the Registered User at the time of the registration.
MCKORR commercializes through its Website only its own products which are produced under the most strict quality standards.
MCKORR has exercised its best endeavors so that the products’ colors that appear in the Website resemble reality as much as possible. Nevertheless, the products’ colors that appear in the screen may be subject to variations according to the computer screen quality and other aspects. In this respect, MCKORR does not warrantee that the colors which appear in the electronic device the User uses to access the Website, are exactly like in reality.
On the other hand, please be informed that the sizes showed in the Website correspond to European continental sizes. Nevertheless, in all products appearing in the Website, the User has the option of accessing a conversion table in order to see its correspondence with other size systems.
MCKORR Website permits Users to identify their preferences through their account of Registered Users and to maintain a list of their favorite products for future visits to the Website.
5. PURCHASE PROCESS
To process an order, the Registered User shall select the items of his/her choice (shade color and cable and switch selection, only when possible) and add them to the “Shopping Bag”.
In the section “Shopping Bag” the Registered User will be informed of the total amount of his/her order in the currency of the country the Register User had selected when accessing the Website, indicating applicable taxes, if the case, and shipping and transport expenses.
Once the Registered User has selected the products he/she wants to purchase, the Website will require the Registered User additional personal data (data to process the payment and to proceed with the shipping), which are compulsory to pay the product and to allow MCKORR to ship the product/s included in the purchase order. You can consult the payment process details in the next section.
In case it is the first time the Registered User files an order through the Website, he/she should introduce the shipping address in which he/she wants to receive the products.
In case it is not the first time the Registered User files an order through the Website, the system will automatically and by default recover the shipping data of the first order made, without prejudice to any modification to those data that the Registered User may do to provide an alternative postal address for the shipping.
It is important that you take into account that MCKORR does not process shipments to post office boxes.
Before finishing the purchase process and pressing the button “Order” as a mechanism to confirm your purchase, the Website will require you to provide express consent to process your personal data in relation to said purchase.
Once the purchase process is finished, you will become a customer of MCKORR (hereinafter referred to as the “Customer”). MCKORR will send a confirmation e-mail of the purchase made to the e-mail address provided when you registered as a Registered User. Said e-mail will include a detail of the product/s acquired, the total price of the same, the delivery expenses and the expected delivery date (depending on the destination, the product/s availability and the logistics of the courier companies). You can see more details about the delivery process in section 7 below.
If after a reasonable period of time, you have not received a confirmation e-mail, it is important that you access again to your user account to verify that your order has been duly processed. In case of any incident, please contact MCKORR by sending an e-mail to email@example.com.
Except for technical problems, products shown as available in the Website (and that, consequently, can be added to the “Shopping Bag”), are ready for its immediate shipping from MCKORR´s storehouse. In case of any incident with the delivery of one/some given product/s, MCKORR will contact the Customer as soon as possible and inform the same about the effective date of availability of the selected product/s or, if the case, to offer such Client alternative solutions, if possible.
In case the effective availability of certain product/s or the alternative solutions offered by MCKORR are not accepted by the Customer, MCKORR will reimburse the Customer the amounts already charged for that/those product/s, processing normally the rest of the order, if the case.
The promotions, special offers or discounts that MCKORR may carry out in the Website will be valid until the date indicated in the same or until stocks last.
6. PAYMENT TERMS
All orders may be paid by credit and debit card (VISA, VISA ELECTRON, 4B and MASTERCARD, which implies an automatic charge) or by pay-pal system.
MCKORR does not store data of electronic payment means (credit or debit card or pay-pal system). When you provide such data, you shall be doing it through a SSL encryption system (Secure Socket Layer) and through a safe connection between the Website and the electronic provider of the payment service.
In order to contribute to the fraud prevention through Internet, MCKORR reserves the right to verify the personal data provided by the Customer and take the measures that it may consider more appropriate (for example, and not limited to the paralyzation of the order, the cancelation of the same, the notification of the situation to the competent authorities, among others) in the event of having evidences or suspicions of a fraudulent order or made impersonating other’s identity.
In the event that a Customer needs an invoice of his/her purchase, he/she may request it by sending an e-mail to firstname.lastname@example.org indicating his/her tax information. MCKORR will process your request as soon as possible and will send the invoice by e-mail to the address indicated in the registration process or to the one the Customer expressly indicates.
7. DELIVERY OF PRODUCT/S COVERED BY AN ORDER
MCKORR undertakes to ship the products acquired by the Customer to the address provided by him/her in the purchase order, as long as such address is located in one of the countries included in the Territory, according to what is set forth in Section 2 below.
It is very important that, in the moment of the purchase, you indicate the complete information of the shipping address. It is compulsory that you provide, in the moment of the purchase process when the Website indicates so, a contact phone number in order to guarantee the correct delivery of the product/s. Shipping to postal office boxes will not be accepted.
The delivery of the product/s requested through a purchase order takes place thanks to agreements executed between MCKORR and leading courier companies with the highest quality standards in providing their services.
MCKORR will provide you with tools so that you will be able to follow your purchase order at any time, from the purchase confirmation to the delivery of the products at the address indicated, either from “My Account” section or by means of a link to the courier company website included in the purchase confirmation e-mail, according to the shipping characteristics of the delivery.
In case that any incident arises in relation to the shipping of the products, the courier company in charge of the shipping will take the necessary steps to finish it, by contacting you by phone or by e-mail to verify the shipping address and/or the contact person, in order to agree the delivery conditions or solve any other incident.
8. CHANGES AND RETURNS
The principal interest of MCKORR is to reach the highest level of satisfaction among its Customers. According to this, all its products meet the highest quality standards and are verified before shipping them to the Customers. Nevertheless, if once the order is received, any errors are made in relation to the shipped product, the size or colour of any product are not those requested or you simply wish to return any product by exercising your withdrawal right, you shall send an e-mail to email@example.com before a period of fourteen (14) calendar days after the reception of the product/s to be exchanged or returned, indicating the reasons (error in shipping, size change or exercising the withdrawal right).
In the event that Customers desire to exercise the withdrawal right, they may use the following draft or other kind of statement in which you can express your desire to withdraw clearly and unequivocally.
Withdrawal form draft
– To the attention of MCKORR:
– I/we hereby notify you (1) that I/we withdraw from my/our (1) sales agreement of the following good/ service provided (1)
– Ordered on/received on (1)
– Customer/s and user/s name
– Customer/s and user/s address
– Customer/s and user/s signature (only if this form is submitted in paper)
We remind you that, according to the current legislation, the exercise of the withdrawal right does not apply to the acquisition of underwear, swimsuits, cosmetic products and those products that by its nature cannot be returned or may deteriorate.
MCKORR will answer to your e-mail as soon as possible with the details of how to proceed according to the circumstances.
In order to return or change any product, you shall check that the same comply with the following conditions:
INFO NETWORKS, S.L.
CALLE PRINCESA, 31, 5º1
Once the product is received and its condition has been checked by MCKORR, if such product fulfills all requirements set forth above, MCKORR shall proceed as follows:
- In the event of changes in the characteristics of the product/s chosen by the Customer: MCKORR will proceed to the shipping of the product in the size or color demanded by the Customer not charging the Customer the shipping or transport expenses of the second shipping. Notwithstanding the above, it shall neither be refunded to the Customer the shipping expenses incurred in order to return the product/s to MCKORR to complete the exchange nor those transport expenses paid when initially made the purchase.
- In the event of shipping mistakes: MCKORR will proceed to ship the product in the size or color the Customer demanded in the initial order, not charging the Customer the shipping and transport expenses of the second shipping, refunding the Customer the shipping expenses in which he/she incurred to return the product/s to MCKORR to proceed with the change, provided that Costumer duly justifies such expenses.
- In the event of returns derived from the exercise of the withdrawal right (change of mind about the purchase, if admissible): MCKORR will proceed to the refund of the amount of the returned product/s, by the same payment mechanism used by the Customer to complete the purchase, within a maximum term of fourteen (14) calendar days since the exercise of the withdrawal right, that is, the date in which the Customer sent an e-mail to MCKORR indicating his wish to exercise said right, deducting only the shipping expenses of the order initially paid and not refunding the Customer the shipping expenses in which he/she may have incurred to return the product to MCKORR.
In no case, MCKORR will accept any change or return of any product send by the Customer postage due.
In case that the product/s returned according to the circumstances described in this section, do not meet the required conditions for the return or change, MCKORR will communicate it to the Customer, indicating the alternatives he/she has in relation to the same according to the circumstances of the specific case (for example, but not limited to, return of the same product/s prepaid, replacement of the product/s with additional cost, repairing of the product/s at Customer’s expense, among others).
9. ACQUIRED PRODUCTS GUARANTEE
According to the applicable law, MCKORR will respond of fabrication defects for a period of two (2) years to be counted as of the date of delivery of the product at issue, as long as the Customer informs MCKORR of that lack of conformity within a period of two (2) months since he/she has knowledge of such defects.
The Customer shall send an e-mail to firstname.lastname@example.org notifying the incident. MCKORR will answer said e-mail as soon as possible with the details about how to proceed according to the circumstances.
The Customer shall prove the defect and shall return the defective product in its original packaging, if possible. The return must be made to the address indicated below, within seven (7) working days after our e-mail confirmation to your request:
INFO NETWORKS, S.L.
CALLE PRINCESA, 31, 5º1
Once received the product and verified its condition by MCKORR, if the product presents indeed a fabrication defect, MCKORR will proceed with the replacement of the defective product for another not defective or, will proceed to repair the damaged product. In case that neither the reparation nor the replacement (for being the defective product no longer for sale or being out of stock) would be possible, MCKORR will offer the Customer other similar products that may replace the defective one. Also, MCKORR will proceed to refund the shipping expenses in which the Customer has incurred to send MCKORR the defective product, in its case.
In case that the product/s returned according to the circumstances described in this section, do not have fabrication defects covered by the legal guarantee, MCKORR will communicate it to the Customer, indicating the alternatives he/she has in relation to the same according to the circumstances of the concrete case (for example, but not limited to, return of the same product/s prepaid as they are, replacement of the product/s with additional cost, repairing of the product/s at Customer’s expense, among others).
10. CUSTOMER SERVICE
If you have any kind of doubt, consultation or suggestion, you can send us an e-mail to: email@example.com or by postal mail to:
INFO NETWORKS, S.L.
Calle Princesa, 31
11. GOVERNING LAW
These Terms and Conditions shall be construed in accordance with the laws of Spain, without prejudice to the imperative laws applicable in each country of the Territory. In case of any dispute that cannot be solved amicably between MCKORR and the Customer, the competent Courts shall be such of the City of Madrid, unless otherwise provided by imperative laws that may result applicable.